Nuvaio Travel LLC ("Nuvaio Travel," "we," "us," or "our") respects your privacy and is committed to handling any information you share with us responsibly. This Privacy Policy describes what information we collect when you visit nuvaiotravel.com (the "Site") or communicate with us, how we use it, and the choices available to you.
This Policy applies to information collected through our website and direct communications. It does not govern data processed under a separate client services agreement.
1. Information We Collect
We collect information in two ways: information you provide directly, and information collected automatically as you use the Site.
Information you provide: When you submit an inquiry through our contact form, request a consultation, or send us an email, you may provide your name, business email address, company name, phone number, and the content of your message. We do not collect payment card data or sensitive personal information through the Site.
Automatically collected usage data: When you visit the Site, our hosting infrastructure and analytics tools may automatically log your IP address, browser type, operating system, referring URL, pages viewed, and time spent on the Site. This data is collected in aggregate and is not linked to your identity.
Cookies: We use cookies and similar tracking technologies as described in Section 4 below.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Respond to inquiries. Contact form submissions and email messages are used to reply to your questions and follow up on consultation requests.
- Improve our services. Aggregated usage data helps us understand how visitors interact with the Site so we can improve its content and performance.
- Send relevant communications. If you have submitted an inquiry, we may send you follow-up emails related to corporate travel management. You can opt out of non-essential communications at any time by replying to any email with "unsubscribe" in the subject line, or by contacting us at info@nuvaiotravel.com.
- Legal compliance. We may use or retain information as required by applicable law or to protect our legal rights.
We do not use your information for automated decision-making or profiling.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share information in limited circumstances:
- Service providers. We use trusted third-party tools to operate the Site and process inquiries (see Section 7). These providers access your information only as necessary to perform services on our behalf and are contractually prohibited from using it for other purposes.
- Legal requirements. We may disclose information if required to do so by law, regulation, court order, or in response to a valid request from a government authority.
- Business transfers. In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you by posting a prominent notice on the Site before such a transfer takes effect.
4. Cookies & Tracking
We use a small number of cookies to operate the Site and understand how it is used.
- Essential cookies are necessary for the Site to function correctly. They cannot be disabled without affecting site functionality.
- Analytics cookies help us understand aggregate visitor behavior, such as which pages are most visited. We use Google Analytics for this purpose. Google Analytics collects data in a manner that does not directly identify individuals.
We do not use advertising cookies or sell data to ad networks.
5. Data Retention
We retain inquiry and contact form data for as long as necessary to fulfill the purposes described in this Policy — typically for the duration of a business relationship plus a reasonable period thereafter, not to exceed three years from the date of last contact, unless a longer retention period is required by law.
Aggregated, anonymized analytics data may be retained indefinitely as it cannot be linked to any individual.
You may request deletion of your information at any time; see Section 6 for details.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information, subject to any legal obligations we have to retain it.
- Opt out of non-essential communications at any time.
To exercise any of these rights, please contact us at info@nuvaiotravel.com with the subject line "Privacy Request." We will respond within 30 days. We may ask you to verify your identity before processing your request.
We do not discriminate against individuals who exercise their privacy rights.
7. Third-Party Services
The Site uses the following third-party services that may process data as described in their respective privacy policies:
- Formspree — processes contact form submissions on our behalf. Formspree's privacy policy is available at formspree.io/legal/privacy-policy.
- Google Analytics — provides aggregate website analytics. Google's privacy policy is available at policies.google.com/privacy. You may opt out using the Google Analytics Opt-out Browser Add-on referenced in Section 4.
- Google Fonts — used to load web fonts. When fonts load, your browser may send a request to Google's servers. Google's privacy policy applies to that data.
We are not responsible for the privacy practices of third-party websites linked from our Site.
8. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, or destruction. Our Site is served over HTTPS. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately at info@nuvaiotravel.com.
9. Children's Privacy
The Site is intended for business audiences and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this Policy periodically. Continued use of the Site following a posted update constitutes your acceptance of the revised Policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: info@nuvaiotravel.com
- Phone: 975-444-0066
- Address: Nuvaio Travel LLC, St. Louis, MO
We aim to respond to all privacy-related inquiries within 30 business days.